Residential waste/refuse and recycling services include your choice of:
- Weekly road edge pick-up
- Weekly back-in service
- Bag service (pick up as needed)
For road edge and back-in services, we provide a complimentary toter for bagged refuse and a blue box for recycling. In other words, we do not charge you to use our equipment. You are welcome to use it for as long as you have the service.
The bag service is ideal for customers who do not require a weekly pick up. Our bags, along with a Shanks Enterprises tag are purchased through our business office. Customers set their refuse and/or recycling bag out on the designated day, as needed.
Gift certificates are available for purchase for any services we provide. Residential pick up is a nice gift to give a friend or loved one who has everything they need and are difficult to buy for. In addition, roll off rentals are nice gifts for someone who needs to do a clean out or someone who recently purchased a home and would like to do a renovation project.
Discounts are offered to customers who have residential service and pay for a year. In addition, existing residential and commercial customers receive a discount when renting roll offs.
Shanks Enterprises, Inc. provides all services CONTRACT FREE. Residential and commercial customers may suspend or cancel at any time by notifying the business office.
Frequently Asked Questions
What time is my pickup?
We ask that customers have their refuse and/or recycling set out by 6am or the night before. This will allow for consistent pick up. There are times the drivers have to alter their route due to events that occur outside of their control (i.e. accidents, weather related events, construction, early start during holiday weeks).
What is a toter?
A toter is a can on wheels for customers to place their bagged refuse in. The toter is wheeled to the edge of the driveway (close to the road, for road edge customers) or left by their house (for customers who have back-in service). To prevent odor and refuse freezing in the winter time, it is important to bag all refuse prior to placing it in the toter.
Why didn’t the driver take everything I put out?
It has always been company policy that what you are paying for is what fits inside our equipment for pickup each week (for toter & recycling service). Anything in addition is extra and is considered a “cleanup” that requires the customer to call in ahead of time to authorize an additional charge. This information is included in the welcome packet given to customers at the time they set up service. In addition, reminders are also located on the bill each customer receives. We proudly have not raised our rates in over 18 years and would like to continue to maintain cost effective service.
What is a cleanup?
A cleanup is anything in addition to the normal weekly pickup. It can be extra bags of refuse, a mattress, couch, a small contained pile of refuse (less than a pickup truck full). Cleanups can be scheduled on customer’s regular pickup day with advance notice to the business office. For contents larger than a pickup truck full, we would suggest customers rent a roll-off.
Are there any discounts for service?
Yes. We offer a discount to senior citizens and to customers who pay for their residential service by the year. In addition, all existing customers receive a discount when renting a roll-off. If you need to do a clean out or renovation project, remember to check in with us when price shopping around.
What if I consistently have more refuse than what fits inside the toter each week?
You are welcome to contact the business office and have a discussion about a 2 toter service.
How long does it take to get the toter & recycling box?
On average it takes 7-10 business days to have our equipment delivered to new customers, exchanged when needed or pulled when customers cancel service.
Is there a contract?
No! Shanks Enterprises does not require a contract for service. If you are not satisfied or no longer are in need of service, you may cancel at any time by simply contacting the business office.
What happens if I go on vacation or out of state for part of the year?
Out of 52 weeks we charge for 48 weeks. Therefore, we do not give credit for vacations less than a month. We do have seasonal customers who are away for periods of a month or longer. In those situations, we do suspend service (and billing) and restart service (and billing) as notified by the customer.
What happens if I lose the toter and recycling box or if it becomes damaged?
All equipment is property of Shanks Enterprises, Inc. Customers are invited to enjoy the use of the equipment for as long as they have the service. The company will exchange the equipment, at no additional cost to the customer, due to normal wear and tear.
Shanks Enterprises, Inc. will collect the company equipment when a customer cancels service. If the equipment is not made available upon cancellation of service or is damaged due neglect of some sort, then the customer is responsible for the replacement costs of that equipment.
Why did the driver throw out my recycling?
If your recycling is mixed in with what is considered refuse, then it turns the contents in that recycling container into refuse. The drivers will NOT separate recycling from refuse while on their route. It is considered unsanitary and in some instances unsafe.
What is recyclable?
While most everything is probably recyclable somewhere, we in this area of the nation are limited to what is accepted in the local markets. Anything in the blue box other than the following turns the blue box into regular trash and will be treated as regular trash.
- GLASS: Only clean washed out food containers WITHOUT LIDS. WE CAN NOT ACCEPT: canning jars, window glass, ash trays or ceramics.
- METAL: Only clean washed out food containers WITHOUT LIDS, flattened if possible. NO other metal items.
- PLASTIC: Only clean, washed out food and drink containers – flattened if possible, (Numbered 1-9 only). NO plastic ties or bags.
- PAPER: Only clean newspapers and magazines, bundled if possible. If you include envelopes or anything loose, these items must be contained in a clear plastic bag and tied to prevent littering.
- CORRUGATED CARDBOARD: If cut up into small pieces, 2 feet by 2 feet or less, that will fit into our recycling unit will be accepted. Pizza boxes and other boxes contaminated by food will not be accepted.
Do I have to separate plastic from paper from glass or metal?
All recyclables should be placed in the blue box together as they are sorted by machinery at the recycling plant. It is important to contain any loose items so they do not fly out of the truck and litter the highways.
How does the billing work for my service and are there options for me to pay?
Customers can select to be billed monthly, bi-monthly, quarterly, bi-annually or annually.
We can mail or e-mail the bill to customers. Customers can pay by mailing in a check, make a payment over the phone, pay on-line (discuss with the business office the different options) and autopay. Automatic payments can be set up through the customers bank or through Shanks Enterprises. Autopay occurs monthly.
What do I do with my leaves, lawn clippings, tree branches and Christmas trees?
By law, any yard debris must be composted. Please contact your local town or village office to learn of a brush pickup schedule.
What do I do with hazardous waste, old paint, tires, medications, computers and TV’s?
The items listed can not be included in with regular refuse pickup. Customers are welcome to contact the business office for a list of resources to dispose of such items. The list of resources are also provided in the customer’s welcome packet given to them in the beginning of service.